The Pipeline is a network of information and aid. No one can truly say who made, maintains, or administrates this organization. The Pipeline has one purpose: to facilitate the war on crime.
The Pipeline seems to cater to those who use it. While a sorcerer sends messages through the ether, a hacker might post to a hidden forum while another sends text messages to a number given by a “friend of a friend of… you know”. Somehow, all this information, the requests for help, the desire to right wrongs is passed to where it needs to be.
And that is what the Pipeline excels at. If you come up with a chemical sequence unknown to modern science (and happened to flunk Chemistry), pass it up the Pipeline. Someone, somewhere, will have the knowledge to crack the sequence and get back to you with an answer. Might not be quickly, but faster than working on your own.